Band 5
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As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19.
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values
Job overview
This is an exciting opportunity for an enthusiastic, hard-working candidate to work closely with the Trauma & Orthopaedic Service Manager within the Surgery Division.
12 month secondment / 12 month fixed term contract
Main duties of the job
You will be responsible for ensuring the efficient and effective delivery of patient care. The post-holder will be expected to identify and implement initiatives to improve services, with delegated responsibility from the Service Manager, and lead designated projects to ensure key performance targets (clinical, operational and financial) are met.
The post holder will manage the Trauma co-ordinator / Patient Pathway Co-ordinators and Assistants. The post holder will work closely with the Clinical and Nursing Leads to ensure a high standard of patient care is delivered within the Directorate.
This post will be based at St Helier, with occasional working at Epsom Hospital, with the expectation that the hours will be worked flexibly over 5 days to support the admin teams from the hours of 08.00 - 17.00
The postholder will also be expected to cover the Trauma Co-ordinator role when required.
Working for our organisation
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Detailed job description and main responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
Person specification
Qualifications
Essential criteria
- A-levels or equivalent experience
- Evidence of continuing professional development
Experience
Essential criteria
- Experience of managing patient pathways in the NHS
- Experience of patient administration work in a healthcare setting
- Management and knowledge of Referral to Treatment standard
Desirable criteria
- Experience of supervising staff including the use of HR policies and procedures
Skills
Essential criteria
- Excellent communication skills both written and oral
- Analytical skills
Desirable criteria
- Ability to facilitate change.
- Ability to plan/implement effective projects and work streams
Knowledge
Essential criteria
- Computer literate
- Excellent standard of use with Microsoft Office (particularly Excel, Word & PowerPoint)
- Knowledge of confidentiality and data protection principles
- Knowledge of health and safety
- Equality and diversity
Our mission: ‘to put the patient first by delivering great care to every patient, every day.’
There’s never been a better time to join the Epsom and St Helier team. Our hospitals are facing a bright and busy future, and our staff have a proven track record in providing high quality, compassionate care for our patients.
Boasting incredible staff benefits and dedicated training schemes, working for us will not only take your career forward, but could help to transform the lives of our patients and visitors.
We offer all employees some fantastic staff benefits, and are the only hospitals in Surrey to offer staff the London high cost area supplement. Our hospitals also benefit from great locations, so whether you're attracted to the bright lights of the city or the countryside of Epsom Downs, both are within easy reach.
FURTHER INFORMATION
