System Administratoris a skilled technician who can act as the first point of contact for their end-users to resolve or escalate issues related to desktop hardware, software, network, and others when a request is raised through phone calls, emails, or chats.
The System Administrator has strong communication and customer service skills and can troubleshoot end-user support issues quickly. Success for them is high customer satisfaction and quick resolution of helpdesk tickets.
They act as intermediaries between their organization and its clients by continuing to take ownership of the problem and ensuring that it has been appropriately reordered, prioritized, and resolved within the defined service-level agreements (SLAs).
Education and Qualifications:
- Bachelor’s degree.
- Minimum one year of experience in dealing with international clients.
- 12-18 months of experience in IT Domain/BPO/Tech Support working for US/AUS/EMEA clients.
- Experience of working with teams of English-speaking countries
Responsibilities:
- Technical Support/Service helpdesk/IT Helpdesk experience with the US, EMEA, and Australia clients/Customers
- Desktop operating system maintenance, troubleshooting, and diagnosis in domain environment.
- Desktop network connectivity troubleshooting.
- Win10 Application installation and support Office applications
- Knowledge and Understanding of Active Directory
- Microsoft 365 Apps Installation, Configuration and Troubleshooting
Benefits:
- Competitive salary and benefits
- Great work-life balance
- Comprehensive on-job training, best-in-industry communications training, and sponsorship for skill development
- Medical insurance coverage worth INR 5 Lakh for employees and their immediate family
- Accidental policy coverage to INR 5 Lakh Term Life insurance worth INR 20 Lakh
- Community-based engagement clubs at work, including book and movies clubs
- Community Wellness programs for employees' wellbeing specially taken by CEO Life By Design which covers sessions
Job Types: Full-time, Permanent
Salary: ₹323,215.37 - ₹974,071.91 per year
Benefits:
- Commuter assistance
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Night shift
- Rotational shift
Supplemental pay types:
- Shift allowance
Ability to commute/relocate:
- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (Required)
Experience:
- total work: 3 years (Required)
Shift availability:
- Night Shift (Required)
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